Frequently Asked Questions

Everything you need to know about your Jamie Kay experience.

When will my order be shipped?

We aim to process and dispatch all orders within 1-3 business days. During peak sale periods, please allow up to 5 business days for your tracking information to be updated.

What is your return policy?

We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that for hygiene reasons, swimwear and hosiery cannot be returned.

How do I care for my Jamie Kay garments?

To maintain the quality of our organic cotton and delicate knits, we recommend a cold gentle machine wash in a laundry bag and drying flat in the shade. Avoid tumble drying to prevent shrinkage.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific location.

Can I make changes to my order after it has been placed?

Once an order is placed, our warehouse team begins processing it immediately. Therefore, we are unable to guarantee any changes or cancellations. Please double-check your shipping address and item sizes before finalizing your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Laybuy.