Returns & Exchanges

At Jamie Kay, we want you to be completely satisfied with your purchase. If your items aren't quite right, we offer returns within 30 days of delivery for a refund or store credit, provided they are in original, unwashed condition with tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original packaging, ensuring all original garment tags and labels remain attached to the pieces.

3

Ship the Items

Affix the provided shipping label to your package and drop it off at your nearest authorized postal service location.

4

Receive Your Refund

Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing